Cineplex Entertainment was founded in 1999 by Garth Drabinsky as Cineplex Galaxy Income Fund and Galaxy Entertainment Inc. Headquartered in Toronto, Ontario, Canada, the company is currently under the control of CEO Ellis Jacob. Cineplex Inc. is one of the largest entertainment conglomerates in Canada. Operations include numerous businesses such as movie theaters, alternative programming, gaming, food services and online home entertainment. Cineplex also belongs to a joint venture in partnership with SCENE, the largest entertainment loyalty program in Canada.
The company operates 162 theaters, encompassing a total of 1,640 screens spread coast to coast, throughout all 10 Canadian provinces. As of yet, Cineplex hasn’t ventured out into the two territories. The majority of operations are located in densely populated areas such as southern Ontario, Edmonton and Vancouver.
You can call the Guest Service Team on their toll-free number, 1 800 333 0061 weekdays from 9:00 am to 11:00 pm EST and weekends and holidays from 11:00 am to 11:00 pm EST. For online support, visit the company Feedback Zone, where you will find a convenient contact form for less urgent inquires and live chat.
The FAQ section includes information on tickets, online ticket purchases, pricing, payment methods and refund policies. You will also find other useful links to products such as the Cineplex Store, the SCENE loyalty program, food and drink, special events and promotions. You can watch one of the video tutorials for complete details about everything the company has to offer. Use this handy search tool to find a Cineplex location anywhere in Canada.
The company headquarters is located at 1303 Yonge Street, Toronto, Ontario M4T 2Y9. Keep up to date with all of the latest entertainment news and trends on Facebook, Twitter or Instagram.
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If you have 5 hours to kill try to purchase a movie !!! Cinemax cancelled my old password then argued with me about my password that had 9 characters before. Now a person requires 10 plus there is no way of getting on line unless you give them your PRIVATE telephone line. So they cancelled my old account on purpose so I would create a new password requiring my phone number. Yea there we go, let's give hackers even more of my personal info HOLY. I had saved on my Google passwords and used previousle when I bought my TV and got promo tickets and watched movies and my library was wiped out. No way to cancel a gift card as that did not appear in my account and used incorrect email address when typing information. Cineplex fix your problems no wonder you have a high staff turnover UGH!!! I cancelled my account I will by a DVD player and BUY the movie way easier. Thanks for the horrible weekend and effort I spent for a darn gift card and movie
1 hour wait time? useless moronic scammers, COVID IS NOT AN EXCUSE TO BE ABSOLUTELY TERRIBLE AT YOUR JOB.
Absolutely disgusting response time or should I say NO SERVICE!!
Needed help with my online ticket order as there were 2 sets of 4 tickets purchased but made at different theatres! I wanted to this issue to be refunded and the problem rectified. I called their customer service which reads “Need Immediate Assistance, call 1-800-333-0061. Sat on the phone for 62 minutes with no one to answer. The hours are 11am-11pm est time so I was well within the operating hours.
Then I called the actual theatres and surprise surprise, no answer there either!!
So I’m now out $130 dollars!! Worst service cineplex!!!!
Created an account online, gave my email, now they are asking me for my phone number. Customer service confirms you can not create an account without a phone number. Unnecessarily intrusive. We used to be able to buy tickets online without providing a phone number. I guess no more cinema
Cineplex has the worst customer service ever!!! The wait times on the phone is always so long and I always have to end up hanging up after 1 hour wait!!!! Terrible service definitely the worst!
I couldn't even get a customer service because the phone line took much longer than estimated time. It hung up on its own after I waited 50 minutes, which is ridiculous!!!
I thought Cineplex was ok but now they removed them selves from my city and now my city doesnt have any theatres and it is irrating and they never made the theatre nice, one of them was decent but the other one was over price and stupid how dirty the floor was. Instead of them renevating it to get people to come in and make it nice they just abandoned them and left my city to no theatres
Terrible experience. We rented movie, new Bond. Wanted to enjoy whole family movie night. The movie would not start on TV. Called customer service, it took hour and 20 minutes!!! to answer. And they did not resolve the issue.
Evening wasted
Have been many times to new Pickering location never again to screen 7 clubhouse worst seats ever uncomfortable, head support very poor, seat too high from floor who designs these fire them
Not very happy with our experience at the Owen Sound Galaxy Cineplex last night. Checked several websites for start times to see "Rocketman" and all showed a start time of 7:20 p.m. Arrived at 6:55, bought our tickets, inquired about seating and were told, "Lots of seats available". Walked in to a packed theater, struggled to find seats and eventually determined that we had missed the first part of the movie. Questioned manager afterwards and he said we had checked the wrong website, that we must be on Cineplex.com for the correct times. I argued that the tickets salesperson should have told us that the movie was already in progress so that we could determine if we wanted to buy the ticket or wait for another time! After insisting that it was our mistake, the Manager eventually asked how he could make it right to which we replied, "We want a free movie pass". He did give us a free pass. Upon checking the Cineplex. com wbesite along with various others when we got home, they ALL still show a start time of 7:20 p.m VERY frustrated! I have several issues with the Owen Sound Galaxy Theater but this one tops them all! A corporate person from Cineplex was there observing operations last night when we arrived...lucky for them, he had left by the time we came out or he would have gotten an ear full!