Scene is a loyalty program in Canada that offers a number of entertainment rewards. It is the first and only program of its type. It was established in 2007 under a partnership between Canada’s Cineplex Entertainment and Scotiabank.
Scene offers rewards such as free movie tickets, restaurant vouchers, and sporting goods. Members earn points through their bank transactions and entertainment activities. Once they have earned a certain number of points, they get rewards on them.
Over the years, the loyalty program has expanded its scope and it continues to grow bigger. The secret to their success is their efficient and interactive customer care services that keep the customers connected. If you are a Scene user or wish to be, here is what you need to know about their customer support system.
Scene has the best customer support services in Canada. They are reachable through a number of communication channels and offer various self-support tools. They ensure that they provide convenient tools and platforms for the users so that they feel free to reach out to them. Since loyalty is the key feature of the organization’s services, prompt access and responses are guaranteed.
The Scene website has a huge knowledge base where you can find answers to many of your questions and queries. You can either search for the theme of your query on their search bar or go through the list of most-asked questions. Here is what you can find when you visit their knowledge base:
There are a number of self-support tools available on the Scene website. These are:
Scene claims that the fastest way to contact them is by sending them a question through their website as they try to answer promptly. You can submit your question simply by writing your name, email, and the subject of the email. You can also attach a file or picture related to your query or problem.
Sending a message through their online portal is fast and easy. Users file hundreds of queries every day and Scene responses promptly to them. They have a highly active customer support team managing and running their online portal.
Another way to get in touch is through their helpline. Calling their helpline for assistance is a means of direct communication with their customer care representative. Every customer care representative in the call center is highly trained and skilled to listen to complaints and queries and effectively respond to them.
Scene offers three helpline numbers for assistance.
All Scene members can participate in a number of activities and contests that keep updating on their website. Scene makes all efforts to ensure customer engagement. There are a number of loyalty points and rewards offered through these contests.
The terms and conditions and update of events can be seen by visiting the Contests page.
They also have free movie tickets and member access for those who follow them on social media.
Scene has a conversation going on social media accounts all the time! Their social media is their community through which they interact and engage with users. They have a highly-trained and professional customer support team operating their social media, so if you have any queries and wish to reach them directly, contact them through social media.
Scene Canada has an active twitter account under the handle @SCENECard. Scene uses twitter to update its customers of all the happenings and offers. They tweet about all their ongoing news and upcoming events. You can reach out to them through twitter for any queries. Twitter followers also get special discounts and free coupons every now and then.
Much like its twitter account, Scene’s Facebook page is also highly updated and interactive for users. They update all their maintenance issues, photos of events, and upload posts that users can share and comment on. Scene representatives also reply to their users.
You can follow Scene on Instagram as well to follow updates and live stories. They also offer free tickets and coupons to their Instagram followers.
SCENE cares about its customers. If you want to give feedback or have any queries, you can always contact them through the above-mentioned ways.
This website uses cookies to ensure you get the best experience on our website. For more detailed information please refer to our Cookie Policy.
View Comments
If l could give zero for response time l would.You must stay on line with volume almost impossible to hear.A more customer concerned system would have a callback system in place so as not to frustrate their customers.Scotiabank does not .l will use my mastercard more frequently in the future.
Such a disaster merging Scene and Scotia Rewards. Support is abysmal. The transition to the newer site has been plagued with issues. The only answers you get are "we're escalating" repeatedly.
Best to escalate to the Ombudsman to handle complaints. Their internal escalation process is hopeless.
It's not helpful at all.
I really want a new scene card but it's not working.
I’m writing this review while on hold for more than an hour. What a mistake amalgamating SCENE and Visa.
Ridiculous, service..My son has been waiting for his new scene card for months now, suppose to be 2 wks, nothing..And to call is a waste of time, he calls different times, different days, and the wait times are insane, and noone does call back..Who has hrs to sit waiting for hrs..If you can't be a reliable service, don't offer it..Shame on you..😫🤬
Scene + is an absolute scam. Try holding for 2 hrs. waiting time. Not going to happen I have already spent 2 days trying to speak to someone when I did get someone he passed me on to Scent+ Customer Service. Not I have to wait another 2 hrs. (maybe). Terrible Customer Service. What ever happened to call centers right here in Canada? Terrible service. Response time would be 0 but I cannot access it.
worst service.
After reading the other reviews I can totally understand your frustration. I am also very frustrated! March 19/22 I processed a redemption of points towards travel in just over $400.00. Online, it says it should take 2-3 days for the credit to be back on my credit card. I have tried several times to get through the phone lines waiting up to 2 hours only to be told I have the wrong department. Then transferred again, to be out on hold. Who has hours to sit on hold waiting for someone Not to help you. Also, tried live chat without getting any answers. If you do get someone it’s like they just want to pass it off to someone else. Three emails sent & still no response. Yesterday I went into the branch, and they can not help. Gave me the scene number to call. Yah, that’ll help! Ever since the Scotia Amex rewards was converted to Scene plus everything has gone for a s____! I have been with Scotia for 40 + years & have never been so unhappy with this service.
I have reached out to Scene to assist in redeeming my points and accessing my account. When did speak to a live agent they didn't know how to help me and have left me on hold for 5 hours. This is unacceptable customer service. What kind of loyalty service doesn't provide customer service in a timely manner or have staff who are capable of assisting you?
For the last month and a half, I have been trying to contact a live agent because the self-serve tools don't have answers to my questions. I have been trying to use the chat, and it always says that there are no live agents even thogugh they claim to be available from 8am-11pm. I try caling them and the wait time is 2 hours with no call back option. Who has 2 hours to spare to be waiting on the phone! It is ridiculous. They don't offer any help at all. The customer service is very bad, unreliable, and useless. They need to hire more people and have them monitor the chat and their phone lines. It is a national loyalty program, of course people all over Canada will be calling. They need to invest in proper customer service!